Newspaper Story · The Seattle Times · November 13, 2026

Jay Aldebert in The Seattle Times

Seattle Times reporters Alex Halverson and Paul Roberts quote Jay Aldebert on what the two-day Microsoft Outlook outage meant for payroll and invoices.

1 article

‘Sorry for the disruption’: Microsoft outage causes 2 days of trouble

“And if I perform a service for you and send you an invoice, we’d be in a situation where you wouldn’t be able to pay it.”

Jay Aldebert, as quoted by The Seattle Times

“On Thursdays, some people send their payroll to companies like ADP through email, and when you have to wait another day, what do you think that does to productivity and morale?” he said. “And if I perform a service for you and send you an invoice, we’d be in a situation where you wouldn’t be able to pay it.”

Jay Aldebert, Chief Growth Officer, International Services Inc., as quoted by The Seattle Times

Seattle Times staff reporters Alex Halverson and Paul Roberts report on the second day of the worldwide Microsoft Outlook outage, Microsoft’s work toward a stable recovery and what the disruption meant for the businesses that run on it. Jay spoke to the paper about the small business side: payroll and invoices that travel by email.

Jay discussed the same outage on television that day on Schwab Network and CGTN America.

Read the full story in The Seattle Times →
Beyond the headline

What does this mean for your business?

When one system carries your email, the paperwork that moves money stops with it. For an owner, the question is closer to home: which payments go out and which invoices come in through a single provider?

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